Getting started with Sinyx POS

1. Prepare your PC

Review the Windows and printer requirements. Once the Store listing is available, install Sinyx POS through Microsoft Store and obtain the offered licence or trial. Avoid sharing executable files or downloading unofficial copies.

Keep Microsoft Edge WebView2 Runtime available for document previews. Store acquisition and licence checks can require internet access.

2. Set up your business

On first use, create your local administrator account and keep its password secure. Add your shop details, currency, tax configuration and receipt information in Settings before processing live transactions.

Configure staff accounts and permissions to match their responsibilities. Access to your Windows account and backup files should also be restricted.

3. Add stock and test a sale

Add product names, prices, barcodes and opening stock. Set up customers and suppliers where needed. Before trading, check a complete example sale, payment, saved receipt and inventory change with records you can identify as test data.

Check receipt size, content and barcode readability on your actual printer. Previewing a receipt alone does not prove hardware compatibility.

4. Configure receipt output

Use the receipt and printer settings to select paper width and your compatible output path. ESC/POS thermal output supports a configured Windows queue or network printer. Use the Windows print dialog when you need driver-based printing.

If output fails, check printer power, paper, the selected queue or network address, and the Windows printer driver. Save the transaction once; use its saved receipt to retry printing.

5. Back up and restore carefully

Open Backup, choose a writable backup folder and create a manual backup. Copy backups to another device or a trusted location under your control. This release does not schedule automatic backups.

Restore prepares a validated backup and pauses business changes. Close and reopen the app to apply it, or cancel the pending restore. A recovery copy of the latest database is created before replacement.

Normal backups exclude the FBR bearer token and disable that integration in the copy. After restoring, check FBR settings and re-enter credentials if you use the integration. Review previously unfinished fiscal deliveries with the tax service before explicitly retrying them; the backup cannot show submissions made after its creation. Read the privacy policy before sharing a backup.

6. Enable FBR only when required

FBR integration is optional and specific to Pakistan. Obtain your own applicable credentials and POS details, use the correct secure endpoint and verify submissions before relying on the integration in production.

Review pending or rejected submissions in the app. Do not assume that recording a local sale means it has been accepted by FBR.

When a licence needs attention

The app shows a licence notice when its Store licence or trial cannot permit business changes. Follow that notice and check the Microsoft account used for acquisition. Existing records remain available for viewing, export and backup.

For help, use POS support. Include the app version and the exact message, while excluding passwords, tokens and customer records.