Sinyx POS / Support

Sinyx POS support

Help for the product and the records you manage with it.

Contact the POS team

Support and privacy contact: engineer.basitkhan@gmail.com. This address is for Sinyx POS; company and Web Context API enquiries use the company contact page.

What to include

Your Sinyx POS version and Windows version.
What you were doing and the exact error message.
Whether the issue concerns setup, a licence, a receipt, stock or another feature.
For printing: printer model, connection type, paper width and whether Windows can print a test page.

Please remove customer details, transaction information and other private content from screenshots. Do not send passwords, FBR tokens or a full business database with your first request.

Start with these checks

A receipt will not print

Check power, paper, the Windows queue or network address, and the selected output path. Try a Windows test page. Open the saved receipt and retry printing without recording the sale again.

A document preview will not load

Check that Microsoft Edge WebView2 Runtime is installed. Reopen the app after installing or repairing it. If the problem persists, send the exact error and app version.

A restore is waiting

Close and reopen the app to apply the prepared restore. If you want to keep the current records, cancel it from Backup instead. Keep original backups and recovery copies until you have checked the restored records.

My trial or licence needs attention

Check the licence notice in the app and the Microsoft account used to acquire it. An expired trial permits viewing, export and backup of existing records but pauses business changes.

Purchases and privacy

When the Store release is available, Microsoft Store will handle acquisition and the applicable purchase process. Follow the purchase support options shown by Microsoft for account, payment and refund questions.

Read Sinyx POS privacy for local records, optional online integrations and backup handling.